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Our Response to COVID-19

Our Promise to our Customers and Staff

Metropolitan Plumbing is committed to providing a safe and healthy work environment for all customers and staff. That’s why we continue to adhere to all Covid-19 safe practices and guidelines across Australia.

UPDATE (25/08/21): Metropolitan Plumbing continues to operate as an essential business throughout lockdowns in Victoria and New South Wales. We are also adhering to all local policies in Western Australia, South Australia, and Queensland. As a 24 hour business, we continue to be available during curfew hours for any emergency services you might require.


All of our staff and plumbers have continued to follow the necessary precautions, playing our part in stopping the spread of Covid-19. This includes:

  • Staff staying home if they are unwell; seeking medical advice where applicable;
  • Wearing masks when in social settings during periods of restrictions;
  • Respiratory etiquette, including correctly covering coughs and sneezes;
  • Frequent and thorough handwashing with soap and water, or alcohol-based hand sanitiser;
  • Sanitising work areas, including phones, iPads and all other commonly handled equipment;
  • Minimising contact with other staff and customers;
  • Rescheduling work when a customer is unwell, undergoing home quarantine or has been near an exposure site.

Meanwhile, you can rest assured that our technicians and plumbers on site are doing all they can to keep you safe. This includes:

  • Asking and/or identifying any vulnerable customers before entering;
  • Avoiding physical contact;
  • Maintaining 1.5 social distancing;
  • Wearing gloves and masks where applicable;
  • Cleaning and sanitising any work space upon completion;
  • Cleaning tools and equipment at the start and end of the job

If you have any other questions regarding our services during Covid-19 lockdowns, or just in general, do not hesitate in contacting us today. We are operating as normal, 24/7.

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What Our Happy Customers Have to Say

This is why we do, what we do!

Metropolitan Plumbing are proud winners of 2021 and 2020 Product Review awards in the plumbing category. These awards highlight our dedication to outstanding customer service. Product Review provides a platform for real-life experiences. Check out some of our customers' reviews below:
5 stars rating

Trent was brilliant, arrived on time and did a great job replacing our kitchen mixer tap on a Saturday evening after our existing tap fell apart. Hoping we don’t need emergency services again, but would definitely use them again!

Marc - VIC
5 stars rating

Metropolitan arrived at my door quickly and promptly. Joel diagnosed a gas leak coming from the fittings to my freestanding cooktop and sorted the issue fast. He had my gas back up and running again in no time.

Adrian - WA
5 stars rating

Metropolitan was the first to respond to me as I had a leaking shower. They were quick to send out a plumber within the hour. Jake phoned before arriving and he gave plenty of options. The service was quick and easy.

Carlene - QLD
  • Wilson Hot Water Logo

    Wilson is an Australian owned and operated hot water system supplier with products to suit any need. Rest assured our technicians can install and service your Wilson hot water system.

  • Vulcan Hot Water Logo

    Vulcan hot water systems are forged tough so that they can handle Australia's changeable climate without missing a beat.

  • Thermann Hot Water Logo

    Thermann is one of the most efficient water heating systems around, with a range of options from solar boosted to heat pumps. We can install, service and repair your Thermann system.

  • Saxon Hot Water Logo

    Unfortunately, Saxon no longer produces heating units, but Metropolitan can still service, repair or replace your old Saxon system.

  • Stiebel Eltron Hot Water Logo

    Stiebel Eltron was established in Germany, 1924. With over 95 years of experience in making hot water units, you can expect quality.

  • Rinnai Hot Water Logo

    Rinnai is one of the biggest names in hot water systems. Metropolitan Plumbing has worked with Rinnai hot water systems for over 25 years.

  • Rheem Hot Water Logo

    Rheem has been going steady, hot and strong since 1939 with a comprehensive range of solar, heat pump and gas hot water solutions.

  • Everhot Hot Water Logo

    No matter how big or small your requirements are, Everhot has the right system. We at Metropolitan can help install or service your Everhot system.

  • Edwards Hot Water Logo

    Edwards is recognised for its superior performance and outstanding range of ground and roof mounted units offered in a range of colours.

  • Dux Hot Water Logo

    Dux is the big name in residential and commercial solar, heat pump and gas water heating. We can service and repair your Dux hot water system.

  • Chromagen Hot Water Logo

    Chromagen is an internationally recognised manufacturer of highly efficient hot water systems.  Metropolitan can service, replace or repair your Chromagen system.

  • Bosch Hot Water Logo

    Bosch provides quality hot water to thousands of Australians with its wide range of solar, gas and electric units.

  • AquaMAX Hot Water Logo

    AquaMax is the household name in hot water. We can take care of all of your Aqua Max needs from installation to repair.