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Our Response to COVID-19

Our Promise to our Customers and Staff

Here at Metropolitan Plumbing, we are taking the current health concerns very seriously. That’s why we are committed to providing a healthy and safe work environment for all our customers and staff.

UPDATE (12/02/21): We continue to operate as usual in Melbourne, maintaining our safety precautions as outlined below. No matter where you are in Australia, we are still available 24/7!

As an essential service, we are keeping up to date with the latest state government updates and ensuring all our staff are taking all the necessary precautions to prevent the spread of the virus.

We believe it’s important to have complete transparency and as such, we want to share the protocol we are following:

All staff and technicians:

  • Are asked to stay at home if they are not well and seek medical advice
  • Practice respiratory etiquette, this includes correctly covering coughs and sneezes
  • Practice frequent and thorough hand washing with soap and water, or alcohol-based hand sanitiser
  • Sanitise work areas including phones, desks and any other equipment regularly with cleaning products provided by the company
  • Minimize coming in contact with other staff and 3rd parties, including the limit of meetings, and asking deliveries to not come into the building
  • Advise customers if they are feeling unwell with flu-like symptoms or if they have travelled overseas recently to reschedule work to a later date

Technicians on-site:

  • Technicians will ask and/or identify any vulnerable customers before entering
  • Will not shake hands
  • Will use gloves, and use face masks where necessary
  • Practice social distancing maintaining a 2m distance from customers and ensure customers refrain from entering a 2m distance of their work space
  • Use hand sanitiser regularly and clean their work space and equipment with disinfectant
  • Cleaning tools and their work space at the start and end of the job
Metropolitan Plumbing - With over 600+ 5 Star reviews on Product Review, Metropolitan Plumbing is the name you can trust Metropolitan Plumbing - With over 600+ 5 Star reviews on Product Review, Metropolitan Plumbing is the name you can trust
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Electrical, plumbing and air conditioning work is essential and we will be available to do the jobs you require in your home. Our friendly technicians are taking all precautionary measures and keeping to best hygiene practices.

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What Our Happy Customers Have to Say

This is why we do, what we do!

Metropolitan Plumbing are proud winners of the 2020 Product Review award in the plumbing category. This award highlights our dedication to outstanding customer satisfaction. Product Review provides a platform for real-life experiences. Check out some of our customers' reviews below:
5 stars rating

Thank you to Matty and Peter C for their expert help and advice with a new hot water service. Matty is a superb plumber with a can-do attitude and great knowledge. Peter is efficient and knowledgeable. Both plumbers worked quietly and efficiently and tidied up afterwards.

Prudence - VIC
5 stars rating

I rang Metropolitan to have a blocked drain cleared, they sent a local lad, Caleb. The response was within two hours and now I’ll be using Caleb and Metropolitan on a permanent basis.

Peter - SA
5 stars rating

Callum showed up on time, was very communicative, solved the issue with no hassle. Polite and courteous. Quality young tradesman. Would definitely have him back to fix any issues in the future.

Kye - QLD
  • Wilson Hot Water Logo

    Wilson is an Australian owned and operated hot water system supplier with products to suit any need. Rest assured our technicians can install and service your Wilson hot water system.

  • Vulcan Hot Water Logo

    Vulcan hot water systems are forged tough so that they can handle Australia's changeable climate without missing a beat.

  • Thermann Hot Water Logo

    Thermann is one of the most efficient water heating systems around, with a range of options from solar boosted to heat pumps. We can install, service and repair your Thermann system.

  • Saxon Hot Water Logo

    Unfortunately, Saxon no longer produces heating units, but Metropolitan can still service, repair or replace your old Saxon system.

  • Stiebel Eltron Hot Water Logo

    Stiebel Eltron was established in Germany, 1924. With over 95 years of experience in making hot water units, you can expect quality.

  • Rinnai Hot Water Logo

    Rinnai is one of the biggest names in hot water systems. Metropolitan Plumbing has worked with Rinnai hot water systems for over 25 years.

  • Rheem Hot Water Logo

    Rheem has been going steady, hot and strong since 1939 with a comprehensive range of solar, heat pump and gas hot water solutions.

  • Everhot Hot Water Logo

    No matter how big or small your requirements are, Everhot has the right system. We at Metropolitan can help install or service your Everhot system.

  • Edwards Hot Water Logo

    Edwards is recognised for its superior performance and outstanding range of ground and roof mounted units offered in a range of colours.

  • Dux Hot Water Logo

    Dux is the big name in residential and commercial solar, heat pump and gas water heating. We can service and repair your Dux hot water system.

  • Chromagen Hot Water Logo

    Chromagen is an internationally recognised manufacturer of highly efficient hot water systems.  Metropolitan can service, replace or repair your Chromagen system.

  • Bosch Hot Water Logo

    Bosch provides quality hot water to thousands of Australians with its wide range of solar, gas and electric units.

  • AquaMAX Hot Water Logo

    AquaMax is the household name in hot water. We can take care of all of your Aqua Max needs from installation to repair.