6 Common Misconceptions about Plumbers
Which stereotypes come to mind when you think of plumbers? At Metropolitan Plumbing, we are here to crush those stereotypes and iron out some of the most common misconceptions about plumbers.
Plumbers take their sweet time getting to the residence
Here at Metropolitan Plumbing, we are proud to provide a plumber within the hour* for all your emergency and general maintenance needs. No job is too big or too small for our team of local experts across the nation. We are on call 24/7, every day of the year in your local area.
Plumbers are not professionals
Smelly. Dirty. Rude.
If that’s what comes to mind when you think of plumbers you’ll be astounded by the professionalism of our team. We ensure that all our plumbers arrive at your property in a clean, well presented and timely manner. Our plumbers work in line with a Quality Assurance Guarantee to ensure your satisfaction. With a Metropolitan Plumbing service you receive:
- 25 years of experience
- Fixed prices whenever possible
- $20 million public liability insurance
- State of the art technology in tracking and dispatch to ensure we are always on time
- A 12 month warranty on all workmanship, parts and materials supplied and installed by us
- Certificates of compliance to prove we are always working in line with government standards and regulations
- Fully qualified and licensed plumbers that undergo regular training – our plumbers are always up to date with the latest industry products and knowledge
Plumbers make up the price as they go along
At Metropolitan Plumbing, we draw from our 25 years of experience to ensure that our plumbers explain exactly what steps are required for your repair or replacement and how much it will cost so you can decide if you want to go through with it. You’ll always get the price upfront, before any work begins. Our team of local experts quote from our company price book so you can be assured that nothing is made up.
Plumbers use industry jargon and make the customer feel stupid
Our plumbers complete ongoing training to ensure they are always up to date with the latest fault finding technology. This allows them to have the knowledge to walk you through your plumbing job, no matter how big or small.
Plumbers often arrive without the right equipment
While it’s true that plumbers may not carry every single part you require, Metropolitan Plumbing will happily source and supply anything you need to ensure your issue is rectified promptly. Our blue vans are equipped with state of the art equipment to handle any repair, replacement or installation.
Plumbers charge hefty overtime fees
Have a plumbing emergency? Need a plumber now? At Metropolitan Plumbing, it’s no extra charge for after hours service. Every day, holiday or weekend emergencies.
At Metropolitan Plumbing, we recognise that exceptional plumbing service is more than just a tap replacement or fixing a blocked drain. It’s about ensuring customer satisfaction and completing the job in a way that leaves you feeling assured you’ve hired the right company. In 2020, our customers were so pleased with our service that we won the Product Review Awards in the plumbing division.
Published: 24 Feb, 2020