Common Misconceptions about Plumbers

6 Common Misconceptions about Plumbers

Which stereotypes come to mind when you think of plumbers? At Metropolitan Plumbing, we are here to crush those stereotypes and iron out some of the most common misconceptions about plumbers.

Plumbers take their sweet time getting to the residence

Here at Metropolitan Plumbing, we are proud to provide a plumber within the hour* for all your emergency and general maintenance needs. No job is too big or too small for our team of local experts across the nation. We are on call 24/7, every day of the year in your local area.

Plumbers are not professionals

Smelly. Dirty. Rude.

If that’s what comes to mind when you think of plumbers you’ll be astounded by the professionalism of our team. We ensure that all our plumbers arrive at your property in a clean, well presented and timely manner. Our plumbers work in line with a Quality Assurance Guarantee to ensure your satisfaction. With a Metropolitan Plumbing service you receive:

  • 25 years of experience
  • Fixed prices whenever possible
  • $20 million public liability insurance
  • State of the art technology in tracking and dispatch to ensure we are always on time
  • A 12 month warranty on all workmanship, parts and materials supplied and installed by us
  • Certificates of compliance to prove we are always working in line with government standards and regulations
  • Fully qualified and licensed plumbers that undergo regular training – our plumbers are always up to date with the latest industry products and knowledge

Plumbers make up the price as they go along

At Metropolitan Plumbing, we draw from our 25 years of experience to ensure that our plumbers explain exactly what steps are required for your repair or replacement and how much it will cost so you can decide if you want to go through with it. You’ll always get the price upfront, before any work begins. Our team of local experts quote from our company price book so you can be assured that nothing is made up.

Plumbers use industry jargon and make the customer feel stupid

Our plumbers complete ongoing training to ensure they are always up to date with the latest fault finding technology. This allows them to have the knowledge to walk you through your plumbing job, no matter how big or small.

Plumbers often arrive without the right equipment

While it’s true that plumbers may not carry every single part you require, Metropolitan Plumbing will happily source and supply anything you need to ensure your issue is rectified promptly. Our blue vans are equipped with state of the art equipment to handle any repair, replacement or installation.

Plumbers charge hefty overtime fees

Have a plumbing emergency? Need a plumber now? At Metropolitan Plumbing, it’s no extra charge for after hours service. Every day, holiday or weekend emergencies.

At Metropolitan Plumbing, we recognise that exceptional plumbing service is more than just a tap replacement or fixing a blocked drain. It’s about ensuring customer satisfaction and completing the job in a way that leaves you feeling assured you’ve hired the right company. In 2020, our customers were so pleased with our service that we won the Product Review Awards in the plumbing division.


Published: 24 Feb, 2020

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We believe in transparency. We will guide you through our process, answer your questions and provide you with an upfront, no obligation fixed prices.

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No matter how big or small the job is, whether you're a new or returning customer, we treat every job as important and strive for success.

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We know our job site is your home and we completely respect that. We arrive neat and clean, and tidy up after we've completed the job.

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What Our Happy Customers Have to Say

This is why we do, what we do!

Metropolitan Plumbing are proud winners of the 2020 Product Review award in the plumbing category. This award highlights our dedication to outstanding customer satisfaction. Product Review provides a platform for real-life experiences. Check out some of our customers' reviews below:
5 stars rating

Ron was great, fixed a toilet cistern, really quick and efficient. Even fixed an extra tap at no extra cost. Amazing work was done, thanks!

Sean - VIC
5 stars rating

Angelo offered his expertise in both electrical and plumbing. We now have internet and hot water. We would like to thank everyone involved from start to finish.

Michelle - QLD
5 stars rating

Chris came by to fix my sink’s plug as it got jammed after I cleaned it. He came within the estimated time frame, which was a huge bonus for me. He said that somehow it was the most stuck he’s seen and quoted me. Obviously, I was a bit surprised at the quote since this was the first time I needed a plumber’s service. But he tried really hard to see if every trick worked before eventually needing to replace the plug and trap. He even informed me that my rental property’s sink piping isn’t up to standard, which saved me the headache of waking up to a leak one day! Thanks again Chris for everything!

Alyssa - VIC
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