Common Misconceptions about Plumbers

6 Common Misconceptions About Plumbers

Which stereotypes come to mind when you think of plumbers and plumbing companies in general?

At Metropolitan Plumbing, we are here to crush those stereotypes and iron out some of the most common myths and misconceptions about plumbers.

The Metropolitan Plumbing Service Difference

What makes Metropolitan Plumbing different? Our fully qualified plumbers and gas fitters pride themselves on being the gold standard of professionalism in the industry.

They keep up to date with current trends and the latest technology in plumbing and gas fitting by continuing to study and do refresher courses. It’s part of the Metropolitan Plumbing promise.

So, let’s take a look at six of the common misconceptions about plumbers.

1. Plumbers Take Their Sweet Time Getting to the Residence

There’s a stereotype about plumbers constantly not getting to the job in a timely fashion. Here at Metropolitan Plumbing, we aim to break that stereotype. We always aim to provide a professional plumber within the hour* for all your emergency and general plumbing systems maintenance needs.

No job is too big or too small for our team of local experts across the nation. We are on call 24/7, every day of the year in your local area.

2. Plumbers are Not Professionals

Smelly. Dirty. Rude.

If that’s what comes to mind when you think of professional plumbers, you’ll be astounded by the professionalism of our team. We ensure that all our plumbers arrive at your property in a clean, well presented and timely manner. Our plumbers work in line with a Quality Assurance Guarantee to ensure your satisfaction. With a Metropolitan Plumbing service, you receive:

  • Over 25 years of plumbing industry experience
  • Fixed price upfront before any work commences
  • $20 million public liability insurance
  • State-of-the-art technology in tracking and dispatch to ensure we are always on time
  • A 12-month warranty on all workmanship, parts and materials supplied and installed by us
  • Certificates of compliance (when required) to prove we are always working in line with government standards and regulations
  • Fully qualified and licensed plumbers who undergo regular training – our plumbers are always up to date with the latest industry products and knowledge.

Every day, our plumbers use their wealth of experience and problem-solving skills to provide our customers with lasting solutions.

3. Plumbers Make Up the Price as They Go Along

At Metropolitan Plumbing, our plumbers explain exactly what steps are required for your repair or replacement and how much it will cost so you can decide if you want to go through with it. We’ll always give you upfront pricing before any work begins.

Our service provider team quotes from our company price book so you can be assured that nothing is made up.

4. Plumbers Use Industry Jargon to Confuse the Customer

Our plumbers complete ongoing training to ensure they are always up to date with the latest fault-finding technology. This enables them to go the extra effort to explain things about your plumbing job in layman’s terms. No matter how big or small the plumbing problem might be. And they never talk down to a customer.

5. Plumbers Often Arrive Without the Right Equipment

While it’s true that plumbers may not carry every single part you require, Metropolitan Plumbing will happily source and supply anything you need to ensure your issue is rectified promptly.

Our blue vans are equipped with state-of-the-art equipment to handle any repair, replacement or installation.

6. Plumbers Charge Hefty Overtime Fees

Have a plumbing emergency? Need a plumber now? At Metropolitan Plumbing, there’s no extra charge or hidden fees for after-hours service calls. Every day, holiday or weekend emergencies.

At Metropolitan Plumbing, we recognise that exceptional plumbing service is more than just a tap replacement or fixing a blocked drain. It’s about ensuring customer satisfaction and completing the job in a way that leaves you feeling assured you’ve hired the right plumbing company.

In 2020, our customers were so pleased with our service that we won the Product Review Awards in the plumbing division.

Please note: This information is provided for advice purposes only. Regulations differ from state to state, so please consult your local authorities or an industry professional before proceeding with any work. See our Terms & Conditions here.

Published: 2020-02-24

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What Our Happy Customers Have to Say

This is why we do, what we do!

Metropolitan Plumbing are proud winners of 2021 and 2020 Product Review awards in the plumbing category. These awards highlight our dedication to outstanding customer service. Product Review provides a platform for real-life experiences. Check out some of our customers' reviews below:
5 stars rating

Dave.C was very friendly and professional especially for a Sunday. He was able to identify the cause of the leaky shower head, and provide two quotes. He was also able to show what the issue was and was able to advise what he had done to fix it. Thank you.

Tyrell Tongz - QLD
5 stars rating

They replaced our old, malfunctioning toilet. The installation was quick, and they checked for any leaks thoroughly. Reliable service we can count on!

Anna Cunning - QLD
5 stars rating

I had a toilet that wouldn’t stop running, and it was wasting so much water. They arrived promptly, diagnosed the issue, and replaced the faulty parts. Now my toilet works perfectly. Great service and reasonable rates.

Caity Waters - QLD
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