Common Misconceptions about Plumbers

6 Common Misconceptions about Plumbers

Which stereotypes come to mind when you think of plumbers? At Metropolitan Plumbing, we are here to crush those stereotypes and iron out some of the most common misconceptions about plumbers.

Plumbers take their sweet time getting to the residence

Here at Metropolitan Plumbing, we are proud to provide a plumber within the hour* for all your emergency and general maintenance needs. No job is too big or too small for our team of local experts across the nation. We are on call 24/7, every day of the year in your local area.

Plumbers are not professionals

Smelly. Dirty. Rude.

If that’s what comes to mind when you think of plumbers you’ll be astounded by the professionalism of our team. We ensure that all our plumbers arrive at your property in a clean, well presented and timely manner. Our plumbers work in line with a Quality Assurance Guarantee to ensure your satisfaction. With a Metropolitan Plumbing service you receive:

  • 25 years of experience
  • Fixed prices whenever possible
  • $20 million public liability insurance
  • State of the art technology in tracking and dispatch to ensure we are always on time
  • A 12 month warranty on all workmanship, parts and materials supplied and installed by us
  • Certificates of compliance to prove we are always working in line with government standards and regulations
  • Fully qualified and licensed plumbers that undergo regular training – our plumbers are always up to date with the latest industry products and knowledge

Plumbers make up the price as they go along

At Metropolitan Plumbing, we draw from our 25 years of experience to ensure that our plumbers explain exactly what steps are required for your repair or replacement and how much it will cost so you can decide if you want to go through with it. You’ll always get the price upfront, before any work begins. Our team of local experts quote from our company price book so you can be assured that nothing is made up.

Plumbers use industry jargon and make the customer feel stupid

Our plumbers complete ongoing training to ensure they are always up to date with the latest fault finding technology. This allows them to have the knowledge to walk you through your plumbing job, no matter how big or small.

Plumbers often arrive without the right equipment

While it’s true that plumbers may not carry every single part you require, Metropolitan Plumbing will happily source and supply anything you need to ensure your issue is rectified promptly. Our blue vans are equipped with state of the art equipment to handle any repair, replacement or installation.

Plumbers charge hefty overtime fees

Have a plumbing emergency? Need a plumber now? At Metropolitan Plumbing, it’s no extra charge for after hours service. Every day, holiday or weekend emergencies.

At Metropolitan Plumbing, we recognise that exceptional plumbing service is more than just a tap replacement or fixing a blocked drain. It’s about ensuring customer satisfaction and completing the job in a way that leaves you feeling assured you’ve hired the right company. In 2020, our customers were so pleased with our service that we won the Product Review Awards in the plumbing division.


Published: 24 Feb, 2020

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We know our job site is your home and we completely respect that. We arrive neat and clean, and tidy up after we've completed the job.

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What Our Happy Customers Have to Say

This is why we do, what we do!

Metropolitan Plumbing are proud winners of the 2020 Product Review award in the plumbing category. This award highlights our dedication to outstanding customer satisfaction. Product Review provides a platform for real-life experiences. Check out some of our customers' reviews below:
5 stars rating

Had a great experience with Sam coming out on Public Holiday to replace a hot water system when the old one finally gave up the ghost! Super professional and friendly. Excellent job!

BP - SA
5 stars rating

Had my toilet replaced on Friday. They arrived on time and went above and beyond to finish the job professionally given it was a lot harder than first thought. Our plumber was fantastic. Would definitely use again.

Donna M - VIC
5 stars rating

Had one of the plumbers over on Saturday, fixed the hot water pipe and checked over the system. Todd from Customer Service called to check and was helpful and great service.

Tish - QLD
Metropolitan Plumbing - With over 600+ 5 Star reviews on Product Review, Metropolitan Plumbing is the name you can trust Metropolitan Plumbing - With over 600+ 5 Star reviews on Product Review, Metropolitan Plumbing is the name you can trust