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Rinnai Error Code 12

What Does a Rinnai Error Code 12 Mean?

If you’re getting Rinnai error code 12 on your hot water unit, it indicates that a flame failure has occurred on the system. In this instance, your hot water unit has not recognised that there is a flame in the burner box. This can be quite a difficult error code to solve yourself, especially if there are more extensive issues occurring within your unit.

There are a number of reasons why your Rinnai unit is showing this error code but some of the common causes include:

  • Incorrect gas pressure supply your hot water unit
  • Loose gas connections and fittings
  • Incorrect venting material installed for your specific unit
  • Debris and dirt clogging the gas burner
  • Debris and dirt clogging the fan blower
  • Moisture in the tubing connecting the gas combustion chamber to the gas valve (in internal units only)
  • Damage to the flame rod protective sleeve
  • Damaged flame rod wires

What Can I Do to Solve An ‘error 12’ on My Rinnai Hot Water Unit?

Firstly, check the gas connections and gas pressure to your hot water system to ensure that the pilot light is not out just because there is no gas to the unit. If the gas pressure to the hot water system is insufficient there can be a number of causes, most of which require a qualified gas fitter to correct.

Fortunately, Metropolitan Plumbing employs fully qualified gas fitters who have years of experience repairing and replacing Rinnai hot water systems. No matter what error code your Rinnai system is showing, our plumbers will be able to quickly identify faults and work towards finding a solution. It is imperative that all gas works are carried out by a qualified gas fitter, not only to meet Australian regulations but also to ensure the safety of persons living in the home.

Whether you are requiring thermocouples, elements, or pressure relief valves to be replaced, we can supply and install all parts to get your hot water unit up and running in no time.

Our company operates 24/7, so you can always call upon us to fix your plumbing problems no matter the time of day. Even in the event that your Rinnai hot water system is not repairable, we can provide an on site quotation to replace it and can have your new unit installed and operational on the same day.

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Metropolitan Plumbing offers a range of interest free** payment options for eligible customers. Your plumber can take you through the simple application process and approval usually takes only a few minutes.

You can select a payment plan with one of our providers – Zip or Humm – and then enjoy the convenience of making weekly, fortnightly or monthly instalments, depending on your choice of plan. Some plans even accept a $0 deposit, which means you pay nothing upfront.

We also accept payment by cash, cheque, direct transfer and credit card (Visa, Mastercard or American Express).

Then you can relax knowing that we can being work promptly. Call today or send us an online web enquiry and we’d be happy to solve your plumbing dilemmas.

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What Our Happy Customers Have to Say

This is why we do, what we do!

Metropolitan Plumbing are proud winners of 2021 and 2020 Product Review awards in the plumbing category. These awards highlight our dedication to outstanding customer service. Product Review provides a platform for real-life experiences. Check out some of our customers' reviews below:
5 stars rating

Dave.C was very friendly and professional especially for a Sunday. He was able to identify the cause of the leaky shower head, and provide two quotes. He was also able to show what the issue was and was able to advise what he had done to fix it. Thank you.

Tyrell Tongz - QLD
5 stars rating

They replaced our old, malfunctioning toilet. The installation was quick, and they checked for any leaks thoroughly. Reliable service we can count on!

Anna Cunning - QLD
5 stars rating

I had a toilet that wouldn’t stop running, and it was wasting so much water. They arrived promptly, diagnosed the issue, and replaced the faulty parts. Now my toilet works perfectly. Great service and reasonable rates.

Caity Waters - QLD
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