2021 Product Review National Plumbers

Metropolitan Plumbing Wins 2021 Product Review Award

Metropolitan Plumbing is honoured to have won the 2021 Product Review National Plumbers award for the second consecutive year.

Product Review is Australia’s largest review website. Their annual awards recognise products and services that have been highly rated by the Australian public.

Metropolitan Plumbing has claimed the Product Review National Plumbers award in 2020 and 2021.

David Ellingsen, founder and owner of Metropolitan, says the recognition rewards years of hard work.

“It’s great to be a recognised market leader after 25 years in the business. The Product Review National Plumbers award really expands the credibility of the business and our past success wasn’t a fluke,” Ellingsen says.

“It’s based on the consistency of our customer service that’s better than anyone else in Australia.

“As a business, you can’t satisfy 100 per cent of the customers but we’re very proactive with our customer service.

“Winning two years in a row means potential clients are more likely to choose Metropolitan Plumbing over the competition because of our credibility.”

Officially known as the ProductReview.com.au annual awards, eligibility for the independently judged awards includes:

  • Listed in a selection of the most popular categories on ProductReview.com.au
  • Full retail availability to the Australian public for most of 2020
  • A minimum average rating of 4.1 stars on 31st October 2020
  • 10 or more approved reviews written and approved between November 1st 2019 to October 31st 2020

Qualitative analysis, sentiment score and the overall weight of positive reviews have been used to select 2021 Product Review award winners.

Metropolitan received over 500 5-star reviews in 2020, contributing to our overall 4.6 star rating. We also believe the 2021 Product Review awards win reflects on our outstanding electrical and air conditioning divisions.

Ahead of a busy summer, we will continue to provide professional customer service and long term plumbing solutions.

“Our service within an hour is very important as it doesn’t disrupt a customer’s lifestyle,” Ellingsen said.

“We charge no extra fees for after hours service and always work outside the 9-5 hours at the same price. Therefore, this provides the plumbing industry with something unique.”

Metropolitan would also like to thank our staff. All of our plumbers, technicians, call centre & dispatch staff, customer service team and digital marketing brigade have worked tirelessly to ensure we can always be there when our valued customers need us.

We are proud to operate 24/7, delivering efficient service within 1 hour*, $0 deposit interest free payment plans** and no additional after hours fees.

Thank you to our customers who left positive feedback and helped contribute to our 2021 Product Review Awards win!


Published: 20 Nov, 2020

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What Our Happy Customers Have to Say

This is why we do, what we do!

Metropolitan Plumbing are proud winners of the 2020 Product Review award in the plumbing category. This award highlights our dedication to outstanding customer satisfaction. Product Review provides a platform for real-life experiences. Check out some of our customers' reviews below:
5 stars rating

Had a great experience with Sam coming out on Public Holiday to replace a hot water system when the old one finally gave up the ghost! Super professional and friendly. Excellent job!

BP - SA
5 stars rating

Had my toilet replaced on Friday. They arrived on time and went above and beyond to finish the job professionally given it was a lot harder than first thought. Our plumber was fantastic. Would definitely use again.

Donna M - VIC
5 stars rating

Had one of the plumbers over on Saturday, fixed the hot water pipe and checked over the system. Todd from Customer Service called to check and was helpful and great service.

Tish - QLD
Metropolitan Plumbing - With over 600+ 5 Star reviews on Product Review, Metropolitan Plumbing is the name you can trust Metropolitan Plumbing - With over 600+ 5 Star reviews on Product Review, Metropolitan Plumbing is the name you can trust