2021 Product Review National Plumbers

Metropolitan Plumbing Wins 2021 Product Review Award

At Metropolitan Plumbing, we’re honoured to win the 2021 Product Review National Plumbers award for the second consecutive year.

Product Review is Australia’s largest review website. Their annual awards recognise products and services that Australian consumers have rated highly.

Metropolitan Plumbing has claimed the Product Review National Plumbers award in 2020 and 2021.

David Ellingsen, founder and owner of Metropolitan, says the recognition rewards years of hard work.

“It’s great to be a recognised market leader after 25 years in the business. The Product Review National Plumbers award really expands the credibility of the business and our past success wasn’t a fluke,” Ellingsen says.

“It’s based on the consistency of our customer service that’s better than anyone else in Australia.

“As a business, you can’t satisfy 100 per cent of the customers but we’re very proactive with our customer service.

“Winning two years in a row means potential clients are more likely to choose Metropolitan Plumbing over the competition because of our credibility.”

Eligibility Criteria

Officially known as the ProductReview.com.au awards, eligibility for the independently judged awards includes:

  • Listed in a selection of the most popular categories on ProductReview.com.au
  • Full retail availability to the Australian public for most of 2020
  • A minimum average rating of 4.1 stars on 31st October 2020
  • 10 or more approved reviews written and approved between November 1st 2019 to October 31st 2020

The judging panel used qualitative analyses, sentiment score gauged by metric comparisons, and the overall weight of positive reviews to select 2021 Product Review award winners.

Metropolitan received over 500 5-star reviews in 2020, contributing to our overall 4.6 star rating. We also believe the 2021 Product Review awards win reflects our outstanding electrical and air conditioning divisions. Our licensed service providers across the other Metropolitan brands demonstrate their expertise across all areas, whether they’re installing split system air conditioners or replacing power points.

Plumbing Innovations & Solutions That Improve Consumers Lives

Ahead of a busy summer, we will continue to provide professional customer service and long term plumbing solutions.

“Our service within an hour is very important as it doesn’t disrupt a customer’s lifestyle,” Ellingsen said.

“We charge no extra fees for after hours service and always work outside the 9-5 hours at the same price. Therefore, this provides the plumbing industry with something unique.”

Metropolitan would also like to thank our staff. All of our plumbers, technicians, call centre & dispatch staff, customer service team and digital marketing brigade have worked tirelessly to ensure we can always be there when our valued customers need us.

We are proud to operate 24/7, delivering efficient service within one hour*, interest free** payment plans** and no additional after hours fees.

Thank you to our customers who left positive feedback and helped contribute to our 2021 Product Review Awards win!

Published: 2020-11-20

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What Our Happy Customers Have to Say

This is why we do, what we do!

Metropolitan Plumbing are proud winners of 2021 and 2020 Product Review awards in the plumbing category. These awards highlight our dedication to outstanding customer service. Product Review provides a platform for real-life experiences. Check out some of our customers' reviews below:
5 stars rating

Dave.C was very friendly and professional especially for a Sunday. He was able to identify the cause of the leaky shower head, and provide two quotes. He was also able to show what the issue was and was able to advise what he had done to fix it. Thank you.

Tyrell Tongz - QLD
5 stars rating

They replaced our old, malfunctioning toilet. The installation was quick, and they checked for any leaks thoroughly. Reliable service we can count on!

Anna Cunning - QLD
5 stars rating

I had a toilet that wouldn’t stop running, and it was wasting so much water. They arrived promptly, diagnosed the issue, and replaced the faulty parts. Now my toilet works perfectly. Great service and reasonable rates.

Caity Waters - QLD
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