10 things to look for in a Gold Coast plumber

When you’re in an emergency or just want to bring in a Gold Coast plumber for routine maintenance, you want to call the best. They need to have the knowledge, experience and manners to make you feel at ease. So, if you’re looking for the top plumber in the Gold Coast, use this checklist.

1. Your Gold Coast plumber must be qualified and licensed

The absolute last thing you want is an unqualified, unlicensed plumber or tradie in your home. Yeah, you can probably get “mate’s rates” from your best friend’s… husband’s… cousin… but do you know if they’re completely above board? Plumbing is a complex trade that requires a four-year apprenticeship, Certificate III in Plumbing, and several other licences and accreditations. It’s not easy. But it is worth it. Using a fully qualified plumber means you can rely on their work and be assured any appliances or parts used will still come under warranty.

2. Your plumber should be available when you need them

It’s frustrating when you can’t get a plumber at a time to suit you. Usually, it means taking time off work and waiting at home for hours. Availability should suit you. That’s why Metropolitan Plumbing is a leader in flexibility, with plumbers scheduled around the clock. No matter the time, or day, we can organise for one of our technicians to visit you. And we always aim to live up to our promise of same day service within an hour* of your call!

3. Gold Coast plumbers should have experience

When you contact any plumber you want the reassurance you can count on them for any job. That’s because there’s no substitute for experience. They should know how to handle routine tasks and adapt when things are far more uncertain. Experience means your Gold Coast plumber can take the pressure off your shoulders and have your day back on track in a hurry.

4. A plumber should turn up when they say they will

Not only do you want a plumber that turns up at a time to suit you, but you also want them to arrive on time. What point is there to a plumber who says they’ll arrive between 9-12 and finally rocks up at 2pm with an iced coffee in one hand and a sausage roll in the other? Punctuality should never be an add on, it should be a part of the basic package when it comes to booking a plumber in the Gold Coast.

5. Your plumber should offer clear pricing

For a routine job, you should never accept pricing uncertainty. A plumber should have confidence in their prices and provide upfront costs. Especially during uncertain times, we never recommend consenting to work until you have a clear knowledge of the price. Every Metropolitan plumber will go through the costs before any work begins, so there are no nasty surprises later on.

6. A Gold Coast plumber needs to be neat and tidy

How frustrating is it cleaning up after a plumber’s done their job? There’s gunk on the wall, muddy boot prints and broken parts scattered everywhere. A customer should never settle for having to clean up after a technician visits.

All of our staff at Metropolitan Plumbing will arrive at your home in a clean and tidy van. They will always be well presented, courteous and friendly. Most importantly, they’ll leave your home in the same condition as they found it, ensuring any dust or debris is removed and floors around the worksite are swept.

7. Your plumber should clearly explain the problem and solution

Have you ever used the services of a professional who uses confusing technical jargon?  You want someone who can explain the problem and solution in simple terms, so you know what’s happening every step of the way. It’s even better when they provide extra tips so you can look after your plumbing for the long term, preventing other major issues from popping up.

Trust between you and a plumber begins with clear communication.

8. Your Gold Coast plumber should be up to date

In plumbing, new products are always coming on to the market.  You can’t rely on a plumber who has been doing the exact same thing for 30 years when the products they’re servicing are only a few years old. Metropolitan plumbers take regular refresher courses to make sure they are up to speed with the latest techniques and products for repairs and installation.

9. Your plumber has the latest tools and equipment

Likewise, as plumbing techniques have advanced, so have the tools and equipment. For that reason, your plumber needs more than a plunger and a rusty hammer to deal with complex plumbing issues. Metropolitan Plumbing Gold Coast has vans fully stocked with the latest tools and equipment to ensure all of our work is done efficiently and to the highest possible standard.

10. Your Gold Coast plumber should deal with emergencies at the same rates

A blocked toilet, a burst pipe gushing water or a leaking hot water system are things that are best dealt with on the spot. Metropolitan Plumbing operates 24 hours a day, every day of the year.  That includes weekends and all public holidays. We will charge you the same price on June 3 as we do Christmas Day. Our rates stay the same so you can trust all plumbing disasters will be quickly forgotten.

So if you’re looking for your best Gold Coast plumber, contact Metropolitan Plumbing now and we can have a plumber with you today, within an hour* of your call!


Published: 6 Nov, 2020

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Metropolitan Plumbing are proud winners of the 2020 Product Review award in the plumbing category. This award highlights our dedication to outstanding customer satisfaction. Product Review provides a platform for real-life experiences. Check out some of our customers' reviews below:
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Great customer service, very informative and helpful, fast job completion, highly recommended. Will use again in the future if needed. Great advice, polite, five stars. Tyson did a fantastic job and would recommend the company to anyone.

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Rick arrived within the hour and was diligent in autopsying the wall and ceiling to find the source of the leak. He found that it was an issue of pipe pressure. Our wall and ceiling are safe with no more leaks!

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Contacted the office and Andrew was here the next morning. Very polite. Gave me options. Cleaned up afterwards. Would not hesitate to use again. Highly recommended.

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